AI automation for a cleaning business.
The same handful of things happen every week. Most of them do not need you, and one of them is costing you customers quietly.
In a cleaning business the repeating work is nearly all messages and timing. Someone asks for a price. Someone needs confirming. Someone needs reminding. Someone should have booked again by now and has not. None of it is the cleaning, and all of it lands on whoever answers the phone.
That is the part that can be set up to happen on its own. Not the cleaning, and not the judgement calls. The messages and the timing.
What changes, in your week.
Right now
After
An enquiry comes in at seven in the evening and sits until morning.
It is answered while they are still deciding, with your prices and your wording.
You text everyone the night before to confirm.
Confirmations go out on their own, and the ones nobody replies to are flagged to you.
A regular quietly stops booking and you notice a month later.
You hear the week it happens, while it is still a phone call and not a loss.
The bill goes out on Sunday because that is when you had time.
It goes out when the job is marked done, the same day, every time.
You ask for a review when you remember, so mostly you do not.
It is asked once, at the right moment, and never twice to the same person.
The one that costs the most
It is the evening enquiry. Someone asks three companies for a price at seven at night. Whoever answers first usually gets it, and by the morning the decision is often already made. That is not a cleaning problem, it is a timing problem, and timing is the easiest thing to hand over.
What still needs you
Quoting anything unusual. Deciding whether to take a difficult customer back. Anything where someone is upset. Those need a person and they should stay with a person. Nothing here is trying to talk to your customers in your place. It is trying to stop the ordinary stuff waiting for you to have a free hour.
Work out what it is costing you
Take the one job you do most often, and put it into the calculator. It works out the hours a year, from your own numbers. Nothing is stored and nothing is sent.
Questions people ask.
Do I need to change the software I book jobs in?
No. It works inside whatever you already use. Where a system will not let anyone in, you are told which one and what it would take, before anything is agreed.
What if a customer asks something unusual?
It answers what it can and hands you the rest. Anything it is not confident about stops and waits for you rather than guessing, and you see what it was unsure of.
Will customers know they are not talking to me?
It is written in your words, from what actually happened, and you approve the wording before it ever goes out. Nothing is sent in your name that you have not seen the shape of first.
I am a one person operation. Is this only for bigger companies?
It is more useful the fewer people you have, because everything already lands on you. A single operator usually gets the biggest week back.
Bring one week.
Thirty minutes on what actually happens in a normal week and which part of it never needed you. You leave with the written list either way.
Talk about your week